Need Help?

We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.

My Account

Order Information

Shipping Information

Technical Support

Returns and Cancellations

Privacy and Security

Still need help?

Digital River, Inc. is the authorized reseller and merchant of the products and services offered within this store.
  • Tax Exempt Orders
    Poly does not accept tax exempt orders online.
  • Shipping Terms and Conditions
    Orders with "Expedited Shipping" must be at a minimum of $29.99 for free shipping to apply. After 3 pm PST Monday – Friday, items purchased with "Expedited Shipping" may not ship until the following business day. Weekend orders will not be processed until the next business day. If an order contains a pre-order product or a product on backorder, the entire order may be delayed until all products on the order are available. Poly currently ships only to the United States, most U.S. Territories, and APO/FPO addresses. We do not ship to PO Boxes.